Shipping policy

Shipping & Handling

Under normal circumstances, anything under 200 pounds is sent UPS/Federal Express Standard Ground. Large weights are shipped prepaid by common carrier trucks unless otherwise specified. Unless you give specific instructions, we will select the carrier. We cannot be held responsible for the arrival date of shipment. Faster shipping methods available with prior approval.

 

Freight Claims

Shortages in the number of cartons or any merchandise damaged in transit: It is the responsibility of the consignee to file the claim. As the shipper, we cannot allow any credit, as we cannot file the claim or collect from the carrier. The legal responsibility passes from us to the customer when the merchandise is consigned to a carrier. We will gladly supply any information and/or copies of documents we may have. All merchandise should be inspected immediately upon arrival. If damage is found, contact the carrier for inspection. Inspection must be made within 10 days of delivery in order to place a claim.